Negotiators talk with subjects during crisis events with the goal of having the subject release their hostage, not commit suicide, or surrender peacefully from a barricaded position. If you have ever seen a movie or TV show that showed such a crisis, you might be led to believe the most important part of being a negotiator is knowing really insightful things to say that will fix their problems and convince the subject to end the crisis. But such crises require just the opposite. Trained law enforcement negotiators know it is active listening skills which lead to asking the subject the right questions that will be the greatest foundation to resolving the crisis safely for everyone.
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